May 1, 2008 3:09 pm US/Eastern
Dangerous Displays: Retailers Respond
Statements from Various Retail Chains Regarding Problematic Display Hooks in Their Stores
"There are many different types of fixtures within a department store that serve to appropriately display merchandise. We are committed to providing a safe and enjoyable shopping experience for all our customers."
Melissa Goff
OVP Events Marketing & Public Relations
Macy's Florida
"Sears Holdings takes the safety of our customers very seriously. Our goal is to provide a safe and enjoyable shopping environment for our customers."
Katie Regan
Director, Corporate Communications
Sears Holdings Corporation "Know that I am using your e-mail (and investigation) to prompt action in the stores. Safety is very important to us. No one seems to recall an incident related to these pegs at Best Buy, thank goodness. I want to do what I can to make sure we never have an issue."
Susan Busch
Director, Corporate Public Relations
Best Buy "Guest safety is our top priority. We design and build all of our stores to be the safest environments possible for our guests and team members.
We appreciate your interest in our safety efforts and will continue to look for new ways to maintain safe shopping environments for our guests and team members."Steve Linders
Communications
Target CorporationToys "R" Us responded directly to questions
CBS4's I-Team posed in an e-mail:
CBS4 I-Team: Why these hooks are still being used?
Bob Friedland, Toys "R" Us Spokesman:
All single peg display hooks in Toys"R"Us stores feature ball-end safety tips. These rounded tips are found on the end of each peg hook.
CBS4 I-Team: Are there moves to replace these hooks with more rounded or dual prong hooks?
Bob Friedland, Toys "R" Us Spokesman:
Yes. This is currently under review. "Our merchandise team regularly reviews industry trends. Consistent with the retail industry, we are moving toward a double pronged Euro Hook (U shaped at the end) as a result of both durability and its rounded end. We already have a redesign of hooks in production." Zoraya Suarez
Manager of Media Relations
Walt Disney World,
The Disney Store
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